Terms & Conditions

Last Updated: 15 April 2025  |  Effective Date: 15 April 2025

Contents

• 1. About Us
• 2. Scope of These Terms
• 3. Services
• 4. Engagement & Proposals
• 5. Fees and Payment
• 6. Client Responsibilities
• 7. Intellectual Property
• 8. Confidentiality
• 9. Limitation of Liability
• 10. Data Protection
• 11. Website Use
• 12. Third-Party Links
• 13. Termination
• 14. Governing Law
• 15. Changes to These Terms
• 16. Contact

1. About Us

Pelangi Forge is an AI supply chain coordination advisory based in Malaysia. We operate from Lot 2.04, KLIA Annex, Persiaran KLIA, 64000 Sepang, Selangor. References to "we", "us", and "our" in these terms refer to Pelangi Forge. References to "you" or "your" refer to the person or organisation using our website or commissioning our services.

2. Scope of These Terms

These terms govern:

• Your use of this website and its content
• The process by which you enquire about and commission our advisory services
• General obligations applicable prior to and during any formal engagement

For active service engagements, a separate written scope document (Engagement Letter or Statement of Work) will be provided and agreed before work begins. In case of conflict between these terms and the engagement scope, the engagement scope takes precedence for matters covered by it.

3. Services

We currently offer three advisory services:

• Lane & Node Diagnostic — A bounded engagement reviewing one or two trade lanes, delivering a written brief with prioritised AI assist suggestions and integration notes. One-time fee of RM 1,150.
• ETA & Exception Co-Pilot — A supervised six-week rollout of an AI assist for live shipment monitoring, ETA refinement, and exception grouping. One-time fee of RM 5,210.
• Network Stewardship Retainer — An ongoing monthly advisory arrangement covering model review, drift monitoring, and a written brief for your operations team. Monthly fee of RM 4,580, cancellable with one month's written notice.

Service descriptions on this website provide general information only. The precise scope, deliverables, and timeline for any engagement will be set out in a written scope document agreed before work begins.

4. Engagement & Proposals

An engagement begins when:

1. You submit an enquiry via our contact form or by email or telephone
2. We issue a written scope document or proposal
3. You confirm acceptance of the scope document in writing (email confirmation is sufficient)
4. We confirm receipt and agree to commence work

No engagement is created by browsing this website, submitting a contact form, or exchanging introductory emails alone. We reserve the right to decline any enquiry at our discretion.

5. Fees and Payment

Fees are as published on this website unless otherwise agreed in writing. Specific arrangements:

• One-time engagements: An invoice will be raised upon engagement confirmation. Payment is due within 14 calendar days of the invoice date. Work commences upon receipt of payment or as otherwise agreed in the scope document.
• Monthly retainer: Invoiced at the start of each calendar month and due within 14 days. The retainer may be cancelled by either party with one month's written notice. Fees for any partial month at commencement or termination will be prorated.
• Disputed invoices: Please raise any query within 7 days of receiving an invoice. We will address it promptly. Undisputed portions of an invoice remain due by the original payment date.

All fees are quoted exclusive of applicable taxes. Where SST or other taxes apply, they will be shown separately on the invoice. Payments should be made in Malaysian Ringgit (MYR) unless otherwise agreed.

6. Client Responsibilities

To allow us to deliver our services effectively, you agree to:

• Provide accurate and sufficiently complete information about your operations when requested
• Make available the data, system access, and personnel time described in the agreed scope
• Review and provide feedback on draft deliverables within the timeframes noted in the scope
• Ensure that any data shared with us (including TMS exports, shipment records, or operational data) is shared with the authority to do so, and does not contain information that would put a third party at legal risk
• Keep us informed of material changes to your operations that could affect the engagement

Delays caused by failure to meet these responsibilities may affect delivery timelines. We will not be held responsible for delays arising from circumstances outside our reasonable control.

7. Intellectual Property

Unless otherwise agreed in writing:

• Deliverables: Written briefs, playbooks, and other documents prepared for your engagement become your property upon full payment of the relevant fees.
• Methodology and tools: Our analytical frameworks, prompt structures, and advisory methodologies remain our intellectual property. Deliverables may describe or reference our methodology, but do not transfer ownership of the methodology itself.
• Website content: All content on this website, including text, design, and layout, belongs to Pelangi Forge. You may not reproduce, distribute, or adapt any part of it without our prior written consent.
• Your data: Data and operational information you provide during an engagement remains yours. We use it only for the purposes described in the engagement scope and our Privacy Policy.

8. Confidentiality

We treat all operational and commercial information shared with us during an engagement as confidential. We will not disclose it to third parties except where required by law, with your written consent, or as reasonably necessary to deliver the engagement (for example, using an analytics platform bound by its own confidentiality obligations).

In return, you agree to treat any non-public information about our methodology and tools as confidential, and not to share it with third parties without our written consent.

Confidentiality obligations survive the end of any engagement by a period of three years.

9. Limitation of Liability

Our advisory services are based on the information you provide and the analytical capabilities we apply to it. We act with reasonable professional care and skill. However:

• We do not warrant that any AI-assisted output will be free of errors or that any suggested action will produce a particular commercial outcome.
• All decisions on operations, carrier selection, customer communications, and related matters remain with your team. We do not take operational decisions on your behalf.
• Our liability for any claim arising from an engagement is limited to the fees paid by you for that engagement.
• We are not liable for indirect, consequential, or incidental losses, including lost profit, lost contracts, or reputational damage.

Nothing in these terms limits or excludes liability for fraud, death or personal injury caused by our negligence, or any other matter that cannot be excluded under Malaysian law.

10. Data Protection

We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and our Privacy Policy. By submitting an enquiry or entering into an engagement, you acknowledge that we may process personal data as described in that policy. Where your organisation shares personal data about your staff or customers during an engagement, you confirm that you have an appropriate basis for doing so.

11. Website Use

You may use this website for lawful purposes in connection with learning about and enquiring about our services. You agree not to:

• Attempt to gain unauthorised access to any part of this website or its underlying systems
• Transmit any material that is harmful, offensive, or violates applicable law
• Use automated tools to scrape or harvest content from this website without our prior written consent
• Misrepresent your identity or affiliation when making an enquiry

We reserve the right to restrict access to this website at any time without notice.

12. Third-Party Links

This website may contain links to external websites for your convenience. We do not control those sites and are not responsible for their content, accuracy, or practices. A link from our website does not constitute an endorsement. Please review the terms and privacy policy of any external site you visit.

13. Termination

Either party may end a project-based engagement with written notice if the other party materially breaches its obligations and fails to remedy the breach within 14 days of receiving written notice of it.

The Network Stewardship Retainer may be terminated by either party with one calendar month's written notice, effective at the end of the then-current billing month. Fees accrued to the date of termination remain payable.

Upon termination, each party will return or securely delete the other's confidential information in accordance with any instructions given or, in the absence of instructions, within 30 days of the termination date.

14. Governing Law

These terms and any engagement with Pelangi Forge are governed by the laws of Malaysia. Any disputes that cannot be resolved by agreement will be subject to the exclusive jurisdiction of the courts of Malaysia.

15. Changes to These Terms

We may update these terms from time to time. When we do, we will revise the Last Updated date at the top of this page. Changes apply to engagements commenced after the effective date of the revision. For active engagements, we will notify you of any material changes in writing before they take effect.

16. Contact

If you have questions about these terms, please contact us:

Pelangi Forge
Lot 2.04, KLIA Annex, Persiaran KLIA, 64000 Sepang, Selangor, Malaysia
Email: [email protected]
Phone: +60 13 482 9716